FCAC welcomes your inquiries.

Need help with The City?

You have questions about The City or you are experiencing technical difficulties with the site? Check out our Frequently Asked Questions.

Telephone

Information officers are available from Monday to Friday, between 8:30 a.m. and 6:00 p.m., Eastern Time.

Below are the toll-free numbers to call.

For services in English: 1-866-461-FCAC (3222)
For services in French: 1-866-461-ACFC (2232)
For calls from the Ottawa area or from outside Canada: 613-996-5454

TTY

Toll-free: 1-866-914-6097
For calls from the Ottawa area or from outside Canada: 613-947-7771

Fax

Toll-free:1-866-814-2224
For calls from the Ottawa area or from outside Canada:613-941-1436

Email

thecity@fcac.gc.ca

Mail

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa ON  K1R 1B9